On-Call Shelter Advocate

Job Summary:

Provides safety, support and resources for individuals and families through case management within the framework of a variety programs and a focus on addressing trauma related to domestic violence.  Engages with residents in one-on-one case management sessions, assisting residents in identifying and addressing individualized needs, offering resources and education.

Schedule:  May be required to work evenings and/or weekends as needed

Rate of Pay: $17.00/hr. ($17.85/hour with bilingual assessment)  

Essential Functions

1. Recognizes and effectively responds to impacts of domestic violence and other trauma.
2. Works with staff in, a team environment, and with residents, providing objective support and maintaining professional boundaries.
3. Provides ongoing modeling, support, referrals, and resources, taking crisis calls and coordinating services.
4. Provides family support within the scope of the cultures of the families served, which may include rotating child care supportive services.
5. Provides welcome tours and shelter entry services. Orients clients to shelter environment, guidelines, and requirements. Ensures that appropriate shelter guidelines are practiced. Assists clients in identifying and fulfilling immediate needs.
6. Fulfills other administrative/operational duties as needed, including providing bus passes, completing babysitting agreements, and assisting with proposals and grievances.
7. Builds rapport and a positive sense of community.
8. Monitors participants’ self-administration of medications.
9. Identifies/adapts to crisis events, applying crisis intervention and prevention techniques.
10. Provides on-site facility coordination services, including monitoring gates, completing safety checks, cleaning and preparing rooms, monitoring the cleanliness of the campus, and providing cleanup when needed, submitting work orders, and locking/unlocking doors.
11. Documents services in accordance with established policies and procedures, in a timely fashion.
12. Participates in all required service coordination meetings, communicating all relevant information to appropriate staff (Case Managers, Coordinators, Managers, etc.).

Education, Experience, and Other Requirements

• Bachelor’s degree in a related field; OR, Associates degree in a related field plus two (2) years of related experience; OR, High School Diploma plus four (4) years of related experience.
• Prefer experience in family violence programs.
• Ability to obtain a Level I Fingerprint Clearance Card, CPR, and First Aid certification.
• Valid Arizona Driver License, proof of automobile insurance, and Motor Vehicle Record acceptable to Sojourner Center’s insurance company.
• Bilingual Spanish-English preferred.

Sojourner Center is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, sex, color, religion, national origin, disability, veteran status, genetic information and the statuses protected by Title VII of the Civil Rights Act of 1964. In addition, Sojourner Center prohibits unlawful discrimination on the basis of sexual orientation and gender identity or expression.